GoVirtual Application Management practice offers support services for applications, middleware platforms, and technologies.
Includes 24x7 monitoring of applications for availability / performance / capacity, batch monitoring / management. Application service desk includes incident management activities such as incident recording, initial investigation of issues; tracking and escalation management, and closure; user administration and service reporting.
Involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment, and creation of break-fixes (excluding code changes).
Comprises setting up of various test environments, release / change activities such as release coordination, emergency releases, build and code deployment, managing release calendar, and configuration management / tool administration.
Includes product administration activities such as monitoring, user administration, application deployment, patch management, and configuration management for application infrastructure: Web servers / application servers, messaging infrastructure, content management, and DW / BI tools.